Policy

Returns, Exchange
& Refund Policy

Our commitment to your satisfaction

At Zourì, we value our customers and want to ensure you have a seamless shopping experience. Each piece is created with care, and we want you to love your purchase. Please review the timelines and policies below before making a return request.

  1. 1For Abuja orders, customers have 24 hours from the time of delivery to report any issues.
  2. 2For Interstate orders, customers have 24 hours from the time of delivery to report any issues and 48 hours to send the item back after the return request has been approved.
  3. 3For International orders, customers have 24 hours from the time of delivery to report any issues, 48 hours to provide a valid tracking number confirming the item has been shipped back, and up to 7 days (1 week) for the returned item to be received.
  4. 4Returns/Refunds are only accepted for damaged or incorrect items.
  5. 5Once your return request is reviewed and approved, we will provide you with instructions on how to return the item.
  6. 6Items must be returned in the same condition as they were sent, with the tag intact and all original packaging included. Items must be free of stains, sweat, perfume, or any signs of wear or use.
  7. 7Pack the item securely and ship it to the address provided by our customer service team. Please ensure you use a trackable shipping method.
  8. 8Upon receiving the returned item, we will inspect it and, if it meets our return criteria, we will process the approved exchange or refund. You will be notified via email once your replacement has been shipped or your refund has been processed.
  9. 9Items that are custom-made, custom-sized, or altered upon request are non-returnable and non-exchangeable.
  10. 10We do not accept color exchanges. Please ensure you select the correct color before placing your order.
  11. 11If a sizing issue is due to customer error, alterations may be made for a fee, and the customer will be responsible for all delivery costs.

By shopping with Zourì, you acknowledge and agree to these policies. For further assistance, please contact us at thezouribrand@gmail.com.

Thank you for choosing Zourì.